Support

Frequently Asked Questions

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Shipping

Returns & Refunds

Payments

Delivery

Pallet Condition

International Orders

Still have questions?

Our team is ready to help. You can reach us via WhatsApp, email, or phone — we typically respond within 2 hours during business hours.

Frequently Asked Questions

Shipping

How much does shipping cost?

How long does delivery take?

Do you ship to all US states?

Which international countries do you ship to?

Who is the shipping carrier?

Returns & Refunds

What is your return policy?

What if my pallet is damaged during shipping?

What if items are missing from my pallet?

Payments

What payment methods do you accept?

How does the ordering process work?

Is my payment information secure?

How long do I have to complete payment?

Delivery

Do you offer inside delivery or just curbside?

Will I need a forklift or pallet jack?

Can I pick up locally?

Pallet Condition

What condition are the items in?

Are the pallets manifested?

Can items be missing from the manifest?

Are pallets suitable for reselling?

International Orders

Are there customs or import duties for international orders?

Can I order multiple pallets internationally?

Do you provide export documentation?

What if my country is not listed at checkout?

Still have questions?

Frequently Asked Questions

Shipping

How much does shipping cost?

How long does delivery take?

Do you ship to all US states?

Which international countries do you ship to?

Who is the shipping carrier?

Returns & Refunds

What is your return policy?

What if my pallet is damaged during shipping?

What if items are missing from my pallet?

Payments

What payment methods do you accept?

How does the ordering process work?

Is my payment information secure?

How long do I have to complete payment?

Delivery

Do you offer inside delivery or just curbside?

Will I need a forklift or pallet jack?

Can I pick up locally?

Pallet Condition

What condition are the items in?

Are the pallets manifested?

Can items be missing from the manifest?

Are pallets suitable for reselling?

International Orders

Are there customs or import duties for international orders?

Can I order multiple pallets internationally?

Do you provide export documentation?

What if my country is not listed at checkout?

Still have questions?